Redemptions Manager

  • Job Posting: Aug 29, 2018

Who are we?

Amicus Property Finance is a specialist property lender offering short-term finance solutions to private and corporate borrowers across the UK and we are looking for a Redemptions Manager to join us at our lovely offices in Soho at the heart of London’s West End.

What is the overall purpose of the role?

Supporting the Head of Redemptions with Post Completion Management and Redemption of the Loan Book you will manage and coordinate redemptions cases, adhering to the process at all times and ensuring that all customers are treated fairly post completion. Whilst not a people management role, as a senior member of the team, you will also need to provide direction and guidance to the Redemptions and Administration Assistants.

What are the key responsibilities of the role?


  • Instructing, managing and monitoring asset managers, administrators, receivers, valuers, litigation solicitors and other third parties as appropriate.

  • Chasing outstanding loans in line with Redemptions procedures.

  • Work with clients and brokers to obtain proof of refinance, sales and associated completion dates.

  • Reviewing valuations and suggesting a course of action on a loan following analysis.

  • Action loans within mandate – outside of mandate, making recommendations for a course of action and referring credit committee for approval.

  • Liaising with the Underwriting and the Credit teams to define, record and monitor pre-redemption waypoints and covenants for loans.

  • Instigate and manage litigation action where required and drafting litigation letters.

  • Attending and documenting client meetings.

Redemptions Administration

  • Ensure reports (including investor and loan performance reports) remain accurate and up to date delivering them on a timely basis.

  • Propose new/amended reports, processes and other documentation.

  • Attending meetings with investors.

  • Work with clients to resolve any issues queries; ensure payments and accounts are kept up to date.

  • Draft loan management, extension, default and other letters in accordance with standard procedures.

Quality Assurance, Compliance and Regulation

  • Develop a full understanding of, and comply with, relevant compliance requirements, company policies, departmental procedures and our Quality Assurance Framework.

What kind of candidate profile will be suitable for the role?

  • Actively displays and understands the Amicus Values – Teamwork, Responsibility, Adaptability, Customer focus and Knowledge.

  • A strong understanding of the mortgage sector, property and knowledge of compliance procedures within the mortgage industry. Experience in collections, litigation or recoveries would be advantageous but is not essential.

  • Strong IT skills with good knowledge of MS Office suite – Excel, Word, Power-Point.

  • Strong knowledge of and focus on Treating Customers Fairly.

  • Ability to work under pressure and to multiple regulatory and internal deadlines.

  • Proven ability of establishing strong, effective working relationships at all levels.

  • Strong initiative with excellent problem solving skills.

  • Good team player and able to work on own initiative.

  • Good communication and interpersonal skills (including assertive and professional telephone manner).

  • Highly analytical with a pragmatic approach to problem solving.

  • Good organisation, planning, accuracy and attention to detail.

  • Strong sense of urgency and dedicated work ethic.

  • Self-motivated with and enthusiastic attitude.

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